Terms of Service

 Below is a list what is included with your monthly pool service cleaning 

Our Weekly Services

✔ Water Analysis                    - To keep the pool balanced and safe to swim

✔ Chemical Dosage                - For transparency, so you can see what we do

✔ Service Checklist                - For reminders and communications

✔ Photos                                - Clarifications and accountability

✔ Repair Recommendations    - To keep your equipment in top condition

                 ✔ Weekly digital email             - To speed communication and facilitate faster service 

Click Here to view what our report looks like

Our Weekly Extra Services

Storm Cleanup / Extra Visits /Winterizing    Sometimes once a week service isn’t enough. Vacation rentals and properties with high swim usage or a lot of debris may be required to have service twice a week. One time additional cleans can be added to your service as well. Contact us for availability and rates.

Minor Repairs      

Repairs that cost under $75 that affect the performance of your pool equipment or chemical dosing will be done without authorization.These minor fixes can waste time to be communicated back and forth while your pool or pool safety is compromised. Therefore, we will take care of these items for cheaper than the cost of going to the store to replace yourself. This includes services for O rings, chlorine floaters, water levelers, replacement lids and baskets, and some vacuum repairs. Items that are more than $75 or require a labor charge will need to be authorized first.

Service Calls / Diagnosis    

Occasionally issues evolve that require attention beyond your weekly service.

 If this occurs one of our supervisors or repair technicians may be scheduled to diagnose issue. Please note this will incur a $100 service call/trip fee. Any charges for these services are applied to the cost of the total repair. In the event that you choose not to do the repair with us, you will still incur $100 service call/trip fee.

Pricing

(based on a 4 weeks in a month) if a month has 5 weeks additional weekly value will be added to  invoice

Our Monthly billing will be sent out by our Invoice team at the end of the month. We will send an email with a link that allows you to set up automatic payment, We require all of our customers to keep a ACH or Credit Card on File, if payments are not paid with-in 3 business days a late fee will be incurred of $10 a day please set up auto-payment

(All credit card on file will be charge a 3% processing fee ) You can set this up End of month of your first service month

Preventative Maintenance

Routine preventative maintenance is an important part of pool ownership. Filter cleanings and salt cell cleanings (if applicable) are an important part of maintenance and upkeep of pool and/or spa. We will be performing filter cleans Quarterly basis. Filter cleans will be identified and invoiced. We will send advance notice of a filter clean scheduled for your pool or spa:

Complete cleaning of sand, DE, or cartridge filters [every x weeks, bi-annually]               

 $ Please ask tech for Pricing

Salt cell cleanings (every 12 weeks/bi-annually/as recommended                                  

 $ Please ask tech for Pricing

Larger Repairs

We will keep an eye for repairs that may impact your pool's performance. Our office team will reach out when anything comes up to let you know the best corrective options. Long delays in authorizations for repairs can result in the pool not looking great. Although we are willing to supplement a faulty system with more work for a short period, we may need to change the rate or reconsider service if maintenance issues go unaddressed for a long period of time. Larger Repairs will be bill once service is completed

Locks

We understand that some homeowners feel that they need to keep their gates locked. We prefer combination locks or for the gate to be unlocked for us. Sometimes the keys can be tough to coordinate for repair visits and we may ask for your help in assisting us with scheduled service visits. If we arrive for service but are unable to access the yard due to a locked gate or aggressive pets, we reserve the right to charge for a trip fee to cover labor costs. We understand that accidents happen and may waive charges on rescheduled visits for one-time issues.

Vacation Policy

As a reminder, since we charge a monthly rate we balance those months with 5 weeks by taking off 4 weeks each year. The remaining scheduled skip weeks for this year are on each service email. If you would like an extra service stop during a skip week, please contact the office for availability and pricing. (March, June, September and December)

Covers

We are unable to remove or reapply pool covers on a customer's pool. We will remove hard covers off of small spas. In the event that a pool cover is on for our service stop, we will still do a chemical and basket check, but will not be able to modify the cover. 

Water Level

Our technicians cannot turn on hoses without an automatic shut off valve being present and functioning. Pool owners without this equipment will need to monitor their water level to ensure the cleaning equipment can function all week long. Having the water level drop below the skimmer can cause equipment damage and the pool to turn green. If we arrive for service and the water level is too slow to safely function we will turn off pool equipment and notify you. Depending on the severity, we may not be able to complete a full service either. If additional visits are needed to reactivate the pool equipment, you may be charged.

Service Cancellation

 In the event that you no longer need pool service, simply call, text or email us. We will stop service immediately or on a specified date. Please note that although you will not incur any additional charges,  In the event that we decide that our service is not a good fit for you, we will give you a warning and can offer suggestions of other options.

Dogs/ Pets

The pets of most of our customers are one of the best perks of the job! We are all animal lovers and appreciate the company of friendly dogs. We will ensure gates are secured so that your precious pets remain safe. However, if your pet doesn’t feel the same way about us we do expect them to be indoors or away from all pool maintenance areas. It is the homeowners responsibility to keep us safe from their pets. We are happy to send a text message alert when on the way, and we keep the service on the same day every week unless advanced notice is provided. If we arrive for service but are unable to safely access the yard, you may still be charged for service. We understand that accidents happen and may waive charges on rescheduled visits for one time issues.

Verbal Abuse/ Harassment

Although extremely rare, we do not allow any type of verbal abuse or harassment to our team. They are instructed to cease contact if any occurs. We understand the frustrations associated with unmet expectations or expensive repairs and make every attempt to take great care of our customers. However, mutual respect is the only successful path to a resolution.

Our Service Commitment

Our goal is to provide you with premium pool service in an efficient manner. Please Check your service email every week to see how we cared for your pool.

That being said, other things can happen when we aren’t there. We strive to keep capacity to deliver service multiple times a week for that reason. In the event that an issue pops up between services, you should feel free to contact us by phone, email, or text. 

Although more visits will frequently require additional payments, we make existing customers a priority and will ensure we get everything working great again as quick as possible.